Parts Op/Driver FTC 12 months

Parts Op/Driver - FTC - 12 months
Hrs 0630 hrs to 1530 hrs - Monday to Friday
Main Tasks / Responsibilities / Authorities

  • To optimise efficient Parts supply to the Parts departments retail counter, van delivery service and workshop counter
  • To provide the very best in customer service delivery for both internal and external customers, ensuring all enquiry potential is maximised and a high level of ‘upselling’ of our services is evident
  • Receipting in and correctly locating all stock orders
  • Allocating and returning VOR stock in a timely manner
  • Correctly cleaning, packaging and return of Core materials to suppliers
  • Effective TMA/Warranty storage, returns and follow up to eliminate rejection costs
  • Coordinating discrepancy returns
  • Carry out perpetual parts inventory check and imprest stock checks as required
  • Generating stock proposals
  • Obsolescence and Buy Back treatment – scrapping, returns etc
  • To maintain at all times an exceptional standard of housekeeping within the Parts department.
  • Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care.
  • Any other duties that may be reasonably requested by your manager.
Key Skills / Competencies:
  • To be able to work in an organised & methodical manner in a fast moving environment, ensuring that all daily tasks are completed.
  • To be able to effectively communicate to customers and colleagues at all levels
  • To have questioning, listening & information gathering skills., with focus on attention to detail
  • To be able to modify your approach in specific circumstances to ensure a positive outcome.
  • Friendly and helpful nature with the desire to deliver excellent customer service, whilst remaining professional and approachable, taking a pro-active approach and exceeding customer expectations
  • To be able to remain calm and patient in a dynamic business environment.
  • Flexible and positive approach to changing circumstances and changing priorities.
  • Team oriented.

    Über uns

    The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

    The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

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